Background

Welcome to the digital application “Paws App”, provided by PAWS APP PTY LTD ACN 649 796 887 (“we”, “us” or “our”).

Paws App connects users with their nominated veterinary practice(s) (“veterinary practice”) and allows users to:

• • access veterinary records, including medical history, purchase details, visit history and future recommended treatment
  • receive communications from us on behalf of the veterinary practice, including reminders of upcoming bookings, recommended treatments based on pet history, and relevant pre or post visit information (for example post surgical instructions and aftercare), together referred to as the “services”

  
  

The services also include any related products or features provided by us from time to time.

We collect, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) as amended (“Privacy Act”). This privacy policy explains how we handle personal information and applies to the Paws App, related applications, our website and any associated content on social media or digital platforms (collectively “Paws App”) accessed via any device (“device”).

Your privacy matters to us, so please read this privacy policy carefully.

Consent

Your consent to this privacy policy forms the legal basis on which we may collect, store, process, use and disclose your personal information.

You acknowledge and agree that:

• • by registering for the services and selecting “I agree” (or similar) within Paws App, you consent to the collection and handling of your personal information in accordance with this privacy policy and the terms of use
  • you have had the opportunity to read and consider this privacy policy in full
  • you are at least 18 years of age

If you choose not to provide personal information, that is entirely your choice; however, you will not be able to register for or access the services. Using the Paws App requires agreement to this privacy policy and the terms of use.

What information we collect:

Personal information

We collect personal information for the purpose of providing and improving the services. The types of information collected may include, but are not limited to:

• • name and contact details (telephone numbers, email address, and residential or postal address)
  • personal identifiers (such as date of birth, gender or other voluntarily provided demographic information)
  • records relating to your pets stored by your veterinary practice, including:
    • pet details (name, species, breed, colour, date of birth etc)
    • medical history and visit details (dates, consultation notes, treatments, purchases)
    • treatment plans and future scheduled procedures
    • prescriptions issued by the veterinary practice
    • appointment history past and future
    • documents or forms such as post-surgery instructions or care documents
    • communications exchanged between you and the veterinary practice via Paws App
  • payment and billing information
  • business details where applicable for vet clinics
  • other information you provide through forms or communication or as required by law

We may also collect additional information necessary for the general operation and improvement of our business, including interactions with suppliers, partners, service providers and contractors.

We only collect personal information voluntarily provided by you. If you do not wish to share information, please do not submit it; however, this will limit your ability to use the services.

Feedback and surveys

From time to time, you may be invited to provide surveys or feedback to improve our services. Participation is optional and based on your consent.

We do not knowingly collect personal information from any user under 18 years of age. Any feedback from such users will be anonymised.

IP addresses

We may use general session information such as IP address, device type and access time to monitor usage, improve performance and ensure security. IP addresses are typically not linked to personal information unless required for legal, security or compliance purposes.

Cookies

We use cookies and similar technologies to:

• • personalise your experience
  • provide smoother navigation
  • collect non-identifying demographic insights

Your device may also prompt you to allow or share location data. This is used only to improve usability and personalise relevant functions or communications.

You can disable cookies or location data at any time; however, some functions may not work as intended.

How we use personal information

We use personal information for purposes including:

• • confirming identity and establishing your account
  • matching your account with existing veterinary practice records
  • enabling access to veterinary records
  • facilitating deliveries of products or prescriptions
  • sending communications, reminders and service related notifications
  • processing authorised payments
  • responding to queries and support requests
  • connecting you with veterinary practices
  • improving our services
  • any other purposes made clear at the time of collection

We may also use personal information where permitted or required by law for purposes including:

• • preventing or addressing threats to health or safety
  • investigating suspected unlawful activity
  • compliance with legal requirements or orders
  • supporting enforcement or regulatory agencies
  • internal analytics, service development and customer profiling
  • market research and service optimisation
  • administrative or accounting functions

Disclosure to third parties

By using the services, you consent to us sharing personal information with third parties including:

• • veterinary practices you have accounts with or nominate
  • payment service providers
  • technology partners and IT service providers
  • marketing and communication service providers
  • business advisers
  • delivery and logistics providers where relevant
  • authorised representatives acting on your behalf
  • parties where required by law

We may also share aggregated and anonymised data that does not identify individuals.

Where external parties receive personal information, we take reasonable steps to ensure it is protected in accordance with privacy standards.

Some data may be transferred or stored internationally in cloud based environments. In such cases, we take reasonable steps to ensure compliance with this privacy policy.

To the maximum extent permitted by law, we are not liable for how third parties handle information once disclosed, and such use is governed by their policies.

Storage and security

We take reasonable steps to secure personal information and safeguard it from misuse, interference, loss and unauthorised access, including:

• • secure digital storage
  • encryption and anonymisation where possible
  • restricted access to authorised personnel
  • confidentiality obligations for staff and processors
  • cache storage only for performance purposes

While we take appropriate precautions, no electronic transmission is fully secure. Information is provided at your own risk.

Communications

Once your Paws App account is linked to your veterinary practice, you may receive communications including appointment reminders, health prompts, treatment notifications and service-related messaging.

You may opt out of non-essential communications at any time using in-app settings or opt out functions where provided.

Complaints

If you have concerns about privacy or believe your information has been misused, please contact us at: support@www.pawsapp.com.au

Other websites

Our services may include links to third party websites. We are not responsible for the content or privacy practices of external sites accessed at your discretion.

Updates

We may update this privacy policy from time to time. Updated versions will be posted in app and on our website. Continued use of the services following changes constitutes acceptance of the revised privacy policy.

Contact

If you would like to:

• • access or correct your personal information
  • raise a privacy concern
  • ask a question about this policy

please contact us at: support@www.pawsapp.com.au, subject: “To the privacy officer”

Further information

For more detail on Australian privacy law and the Australian Privacy Principles, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.